Privacy Policy


TELKOMSEL ORBIT is committed to protect the privacy of every customer in Indonesia. Privacy Policy is valid for all personal information gathered by us or sent to us both offline or online, including personal information submitted or sent through our website and every mobile site, application, widget and other interactive mobile features (collectively known as our ‘App’), through our official social media page that is managed by us (our ‘Social Media Page’) and through email messages in HTML format that we send to you (collectively including Social Media Page, App and Website). If you do not agree with every terms of this Privacy Policy, please do not use our website or send your personal information to us.


What personal information do we collect?

Personal information is information that identifies you as an individual, such as your:

  • Name
  • Profile Picture
  • Social Media ID
  • Country you live in
  • IP address
  • Browser information and device archive.
  • Information gathered through cookie, pixel tag and other technologies
  • Application data usage
  • Location information

How do we gather personal information?

We and our service providers can collect personal information through different ways including:

  • Through the Site: We may collect Personal Information through the Site, for example, when you log in or make a purchase.
  • Offline: We may collect Personal Information from you offline, such as when you contact customer service.
  • From Other Sources: We may receive Personal Information from other sources, such as through public databases; joint marketing partners; social networking platforms from people with whom you are friends or in other ways connected to social networking platforms, as well as from other third parties.
  • Via browser or device: Certain information is collected by most browsers or automatically by your device.
  • Use cookies: Cookies allow network servers to transfer data to a computer or device for recording and other purposes.
  • Through your use of the Application.
  • From You: Information such as your date of birth, gender and postal code, as well as other information, such as your preferred means of communication, can be collected when you voluntarily provide this information.
  • Physical Location: We can collect physical location of your device.

How do we use Personal Information?

We may use Personal Information:

  • To respond to your questions and fulfill your requests, such as to send newsletters or to answer your questions and comments.
  • To send administrative information to you, for example, information about the Site and changes to our terms, conditions and policies.
  • To complete and fulfill your purchase, for example, to process your payment, send an order to you, communicate with you about your purchase and provide you with customer service.
  • To provide you with updates and announcements about our products, promotions and announcements and to send you an invitation to participate in our special program.
  • To enable you to contact and be contacted by other users through the Site, as permitted by the applicable Site.
  • To allow you to participate in message boards, chats, profile pages and blogs and other services where you can enter information and materials (including our Social Networking Pages).
  • For our business purposes, such as analysis and management of our business, market research, auditing, new product development, improving our Site, improving our products and services, identifying usage trends, determining the effectiveness of our promotional campaigns, adjusting the experience and content of the Site based on your previous activities on the Site, and measure customer satisfaction and provide customer service (including problem solving related to customer problems).
  • We use information collected through your browser or device for statistical purposes and also to ensure that the Site functions properly.
  • For detailed information about the purposes for which we use cookies, you can see our cookies policy.
  • We may use the physical location of your device to provide you services and personalized content based on location. We can also share the physical location of your device, combined with information about what advertisements you have seen and other information we have collected, with our marketing partners to be able to enable them to provide you with more personalized content and to learn about the effectiveness of campaigns. advertising.
  • As we deem it necessary or appropriate: (a) based on applicable law, including laws outside the country of residence; (b) to comply with due process; (c) to respond to requests from public and government authorities including public and government authorities outside the country of residence; (d) to implement our terms and conditions; (e) to protect our operational activities or one of our affiliates; (f) to protect the rights, privacy, safety or property, and / or of our affiliates, you or others; and (g) to enable us to pursue available legal remedies or limit the damage we can sustain.


We use organizational, technical and administrative steps that are appropriate to protect Personal Information under our control.


We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes.

  • To review, correct, update, keep confidential, delete or limit the use of your Personal Information that we have previously provided to us. In your request, please explain what information you want to change, be kept confidential from our database or be left to be known by us with limitations on what you want to provide for the use of your Personal Information.
  • We will try to fulfill your request as soon as possible. Please note that despite our efforts, there may be residual information and other records that will remain in our database, which will not be deleted or changed.


  • This Privacy Policy does not discuss, and we are not responsible for, privacy, information or other practices of third parties, including third parties that operate on the site.
  • In addition, we can give you access to third parties that allow you to send content to social networking accounts. Please note that any information you provide through the use of this function is governed by the applicable third-party privacy policy, and not by this Privacy Policy. We have no control over, and are not responsible for, any third party use for information you provide through the use of this function.
  • Our services contain links to other websites and online services. If you choose to visit a third party service or advertiser by "clicking" on a third party link, you will be directed to the third party's website or online service. The links we provide to the website, the content or appearance of ad banners or other types of advertisements do not constitute a form of endorsement, authorization or representation of our affiliation with such third parties, nor do they endorse their privacy or information security policies or practices. Other websites and services follow different rules regarding the use or disclosure of personal information that you provide to them. We recommend that you read the privacy policy or statement of the website and other services that you use. We do not have any control over the websites or third party services.
  • We also are not responsible for the collection, use and disclosure of policies and practices (including data security practices) from other organizations, such as Facebook, Instagram or application developers, social networking platform providers, operating system providers, wireless service providers or other device manufacturers, including Personal Information that you disclose to other organizations through or in connection with our Application or Social Media Page.


We will retain your Personal Information for the period necessary to fulfill the objectives set out in this Privacy Policy and in accordance with applicable laws and regulations.


We generally ask you not to send us, and so that you do not disclose, sensitive Personal Information (for example, information related to racial or ethnic origin, political, religious or religious views, etc.) on or through the Site or to us.


  • All trademarks, service marks, trade names and logos contained in this Website, are the property of TELKOMSEL ORBIT and are protected by law.
  • For whatever reason, any duplication, reproduction or translation of any trademark, service mark, trade name and logo is prohibited from this Website, without the prior written permission of TELKOMSEL.
  • Any use of logos, images, trademarks, service marks, trade names and logos posted on this Website without permission may violate copyright laws, trademark laws, privacy and publicity laws, and regulations and statutes on communication.


We may provide your Personal Data to legal consultants, law enforcement officials, government agencies and other third parties which are made possible expressly in legislation.


  • TELKOMSEL is not responsible in any case for any losses suffered directly or indirectly arising from the use of information, material or software on this Website or caused by links to other sites.
  • You hereby acknowledge that the Services, Applications, Accounts and / or Systems may or may experience, have or have limitations, delays, and / or other problems including those caused due to or in connection with (a) network unavailability or limitations (including internet networks) and / or use or (b) the unavailability, disruption or non-functioning of certain features on the device you are using. We are not responsible for any delays, delays, failures, disruptions or failures of a Transaction caused by the foregoing.
  • You hereby acknowledge that there is a possibility that (a) the System or Application (or any part of the System or Application) is unstable, interrupted, stopped, does not work properly, does not work properly and / or has a number of bugs, and / or (b ) Services (or certain features or parts) are subject to change, not available, and for that you agree not to submit a claim with us.
  • You hereby agree and commit to free us from all claims in any form and anywhere in the event that we are unable to carry out, continue or forward the Transactions or orders or instructions from you through the Application or Account, either in part or in whole, caused by events - events or things beyond our control or ability including but not limited to (a) any disruption of computer viruses, (b) trojan horse systems, (c) components or systems that can harm and disrupt Applications, Services and / or Accounts, (d) Internet Service Provider services or services or other third party services available on the Service, and / or (e) natural disasters, war, riots, the state of equipment, systems or transmissions that are not functioning, power interruptions, interruptions telecommunications, government policies, banking and / or financial system failures and events or other causes outside of power or our ability.


By using this site, this indicates that you agree to this policy. If you do not agree with the usage policy, please do not use this site. Any changes to this Privacy Policy will be effective when we post a revision of this Privacy Policy on the Site. If you have further questions regarding this site's usage policy, please contact us at

Last update 15 February 2022

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