To find the IMEI on the modem, you can check on the back or bottom part of the modem.

If you forget your Orbit account when you want to login, you can follow these steps below on the app or website:

1. Click Login.
2. Then click Forgot Email/Phone Number?
3. Enter the modem's IMEI or Orbit Number, click Continue.
4. A login method will appear from the account you used previously, click Continue.
5. Please login again with the account that has been found.

There are 3 ways to see your Orbit number:

1. Login on MyOrbit app and click menu, the Orbit number will appear under your Orbit account. You can also login on the website, your Orbit Number will appear on the main page.
2. Check the simcard packaging in the Orbit modem box. Orbit number details are on the simcard packaging.
3. Remove the simcard from the modem and insert it into a mobile phone or a tab. After that, access *808#.